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Osprey parts.

PostPosted: Sun 27 Jun, 2021 6:55 pm
by puredingo
G’day all.

The waist buckle on my new Osprey pack lost a tooth on its second outing.

Anybody know where I can get it fixed or get a replacement part? I checked the site and they don’t ship outside the US and I think you would have to pick apart the stitching to fit it anyway which I wouldn’t be to keen on.

It’s not a warranty issue it was basically my fault ...

Re: Osprey parts.

PostPosted: Sun 27 Jun, 2021 7:12 pm
by wildwanderer
I'd have a chat to the place where you bought it from or the Aussie wholesaler which is 'Outdoor Agencies'.

Hopefully they can help you out with a replacement or repair.

If you get the part but can't get it stiched in then Venus repair in Sydney do a lot of pack repairs.

Re: Osprey parts.

PostPosted: Sun 27 Jun, 2021 9:52 pm
by puredingo
Beauty,

Thanks for the advice mate.

Re: Osprey parts.

PostPosted: Mon 28 Jun, 2021 1:35 am
by camm
Osprey via Outdoor Agencies will repair it or replace it as part of Osprey's "All Mighty Guarantee".

Re: Osprey parts.

PostPosted: Mon 28 Jun, 2021 7:01 am
by puredingo
Thanks camm,

I seen that almighty guarantee but couldn’t see an Australian option. Wife was right “*&%$#! hopeless”....

Re: Osprey parts.

PostPosted: Wed 30 Jun, 2021 8:18 am
by Huntsman247
Do the warranty mate, your fault or not they'll help you out.

Re: Osprey parts.

PostPosted: Wed 30 Jun, 2021 9:27 am
by puredingo
I’ll say!

I don’t want to jinx myself here as I haven’t got the replacement buckle yet, but it was a very easy and efficient process.

A phone call to an actual human, 1 form through an email and apparently it’s on its way?

No receipt questions, proof of purchase, incident report .....

Re: Osprey parts.

PostPosted: Wed 30 Jun, 2021 10:15 am
by keithy
Definitely get on to Outdoor Agencies (Osprey distributers). They have been the best when dealing with any issues that came up with my Osprey packs.

I had the sternum buckle break on my partners pack back in 2017. I had tried to source a replacement locally, and went to a few shops. I got one at Decathlon overseas but there was a middle bit that meant it didn't fit into the Osprey buckle female end.

So I ended up contacting Outdoor Agencies about where to source one - they sent a replacement to me express post to boot.